Shipping Policy
Grand Bazaar ships hand-blown Egyptian glass from our workshop in Cairo, Egypt to wholesale buyers worldwide. All shipments use export-grade packaging: individual wrapping, honeycomb dividers, reinforced double-wall cartons and fragile labelling.
1. Sample Orders
- Samples are dispatched within 2 business days of payment.
- Shipped worldwide by DHL Express; typical transit time 3–5 business days.
- Shipping cost is shown at checkout and is credited in full to your first bulk order.
2. Bulk & Wholesale Orders
- Production lead time: 15–25 days for made-to-order runs, counted from deposit receipt and confirmation of specifications.
- Air freight: recommended for orders up to ~100 kg; typical transit 5–10 days.
- Sea freight: from Alexandria port; typical transit 2–5 weeks depending on destination.
- Pre-shipment photos of your actual packed order are provided before dispatch (and before the balance payment on wire-transfer orders).
3. Incoterms
- EXW Cairo — you or your forwarder collect from our workshop.
- FOB Alexandria — we deliver export-cleared goods to the vessel; freight and insurance from port are arranged by you.
- DAP — available for smaller shipments; we deliver to your address and you are responsible for import duties and taxes on arrival.
4. Export Documentation
We provide the commercial invoice and packing list with every shipment. Certificate of Origin and other documents (e.g. for preferential duty under trade agreements) are available on request. You or your customs broker are responsible for import clearance in the destination country.
5. Taxes & Duties
Export prices are exclusive of destination-country VAT, import duties and clearance fees, which are payable by the buyer according to the agreed incoterm.
6. Transit Breakage
Any breakage in transit is covered — see our Refund & Breakage Policy for the claims procedure.
Contact
Questions about shipping? WhatsApp +20 115 174 5462 or email grandbazaaregypt@gmail.com. We reply within one business day.